π Return & Exchange Policy
We hope you love your purchase from Camelia Hill, but if something isnβt quite right, weβre here to help.
π Return Window
You haveΒ 30 daysΒ from the date of delivery to request a return.
ποΈ Order Changes & Cancellations
As we aim to process orders as quickly as possible, you must request any order changes or cancellationsΒ within 12 hours of placing your order.
Requests made after this time cannot be accommodated, as your order will likely already be in processing.
If you no longer wish to keep your order once received, you may still return it for aΒ full refundΒ in accordance with our return policy.
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Return Eligibility
To qualify for a return, your item must be:
β’ In the same condition you received it βΒ unworn, unused, with tags, and in itsΒ original packaging
β’ Accompanied byΒ proof of purchaseΒ (order number or receipt)
β’ Returned withΒ prior authorizationΒ from our support team
β οΈ Items that have beenΒ worn, used, or washedΒ are considered final sale andΒ not eligibleΒ for return or refund.
π« Non-Returnable Items
The following items are not eligible for return or refund:
β’ Custom or personalized productsΒ (e.g., made-to-order, engraved, or custom message items)
β’ Personal care goodsΒ (e.g., beauty or hygiene products)
β’ Gift cards
β’ Sale or final sale items
π¦ How to Request a Return
Email us atΒ shop.cameliahill@gmail.comΒ with:
β’ YourΒ order number
β’ A briefΒ description of the issue
β’ Clear photosΒ of the product and its original packaging/label
β οΈ Items sent back without prior authorization willΒ not be accepted.
π€ Return Instructions
If your return is approved, weβll provide:
β’ AΒ return shipping address
β’ AΒ return labelΒ (available in select countries)
β’ InstructionsΒ on how to send your package
Important Notes:
β’ Customers are responsible forΒ return shipping costs
β’ If a prepaid label is issued, the cost will beΒ deductedΒ from your refund
β’ All returns must be sent with aΒ trackable shipping method
β’ Packages returned without tracking mayΒ not be eligibleΒ for refund
β’ If an order no longer qualifies for a promotion (such as free shipping) due to a partial return, the benefit is reversed and the original shipping cost will be deducted from the refund
π° Restocking Fee
A 30% restocking feeΒ will be deducted from your refund for eligible returns that are not due to our error. This helps cover inspection, repackaging, and handling costs.
π‘Β No restocking feeΒ applies to returns due toΒ damaged,Β defective, orΒ incorrectΒ items.
β Refused Deliveries / Return-to-Sender
Packages that areΒ refused upon deliveryΒ or marked βreturn to senderβ without contacting us first may be subject to:
β’ A 30% restocking fee
β’ Deduction ofΒ return shipping costsΒ from your refund (if applicable)
π΅ Refunds
Once your return is received and inspected, weβll notify you of the approval status.
β’ If approved, your refund will be issued to yourΒ original payment method within 10 business days
β’ Original shipping chargesΒ are non-refundable (unless the return is due to our error)
β’ Please allow extra time for yourΒ bank or card issuerΒ to process the refund
π Exchanges
Need a different size or color? We're happy to offer aΒ one-time exchange:
β’ Contact us withinΒ 30 days of delivery
β’ ExchangeΒ shipping fees may apply
π οΈ Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item isΒ damaged, defective, or incorrect, contact usΒ immediatelyΒ with clear photos so we can make it right βΒ at no extra cost to you.
π Size & Alterations Policy
All sizing information is provided in the product description and/or size chart. Please review this carefully before ordering.
We cannot accept returns or exchanges for items that have been altered, adjusted, or modified in any way (including sewing, hemming, stretching, shrinking, or taking in seams). Any such alterationsΒ permanently voidΒ return and refund eligibility β even if the alteration was made to βimprove fitβ or βmatch sizing.β
If you believe the item was mis-sized upon arrival, you must:
- Contact us withinΒ 3 days of delivery
- ProvideΒ clear photosΒ of the garment laid flat with visible measurements (bust width, length, and any other relevant dimensions)
- Include a photo of the original tags and packaging
Items without this evidence will be processed under ourΒ standard return policy, and altered items will be deemedΒ final sale.
β Questions?
We're here to help.
π©Β Email:Β shop.cameliahill@gmail.com
π¬Β Response time:Β Typically within 24 hours
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A smooth, luminous gloss that keeps your lips soft, hydrated, and glowing all day.
It gives your lips a healthy, youthful glow, comfortable enough for daily wear and gorgeous for any occasion.
