SHIPPING POLICY


โ™ป๏ธ Sustainable Global Fulfillment

At Camelia Hill, we proudly ship worldwide and fulfill orders from international warehouses located near our production hubs. This approach helps us reduce unnecessary air miles, minimize waste, and lower emissions โ€” preventing up to 24kg of COโ‚‚ per order.

๐ŸŒ Where We Ship

We offer global shipping to customers across the USA, Canada, UK, Europe, Australia, Asia, and more.

๐Ÿ•’ Order Processing

All orders are processed within 1โ€“3 business days before shipment. During peak times, processing may take slightly longer, but we work hard to keep things moving.

๐Ÿ“ฌ Estimated Delivery Times

USA, Canada: 7โ€“15 business days
International: 12โ€“25 business days

Note: Delivery times may vary due to customs clearance, local carriers, and regional factors.

๐Ÿšš Shipping Methods

No Rush Shipping: 12โ€“30 business days
Standard Shipping: 10โ€“20 business days

Tracking information will be sent via email once your order is dispatched.

๐Ÿ”” Important Notes

โ€ข Global Fulfillment: All orders ship from international facilities based on product availability.

โ€ข Address Accuracy: Please double-check your shipping address before checkout. We are not responsible for delays or lost packages due to address errors.

โ€ข Order Changes: Once an order has shipped, we cannot modify or reroute it.

โ€ข โ€œDeliveredโ€ but Not Received: If tracking shows your order as delivered but you havenโ€™t received it, please contact your local carrier to file a claim. We cannot issue refunds for orders confirmed as delivered.

โ€ข Refused or Undeliverable Packages: Packages returned due to refusal or failed delivery may be subject to return shipping fees, which will be deducted from your refund.

๐Ÿ” Returns

If you would like to return an item, please contact us first for authorization and instructions.

โ€ข Return shipping is the responsibility of the customer unless the return is due to our error.

โ€ข Unauthorized returns may not be accepted.

โœ… Need Help?

Our customer support team is happy to assist.
๐Ÿ“ฉ Email us anytime at: shop.cameliahill@gmail.com