SHIPPING POLICY
♻️ Sustainable Global Fulfillment
At Camelia Hill, we proudly ship worldwide and fulfill orders through international warehouses located near our production hubs. This approach helps reduce unnecessary air miles, minimize waste, and lower emissions — preventing up to 24kg of CO₂ per order.
🌍 Where We Ship
We offer worldwide shipping to customers across the USA, Canada, the UK, Europe, Australia, Asia, and many other regions.
🕒 Order Processing
All orders are processed within 1–3 business days before shipment. During peak periods, processing times may be slightly longer, but we always aim to dispatch orders as efficiently as possible.
📬 Estimated Delivery Times
• USA & Canada: 7–15 business days
• International: 12–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, local carriers, and regional factors beyond our control.
🚚 Shipping Methods
Standard Shipping: 5–15 business days
Priority Shipping: 5–15 business days with priority processing (your order is prepared and shipped ahead of standard orders)
📍 Remote Areas (Including Hawaii):
Delivery to remote locations may take up to 25 business days, depending on carrier availability and regional logistics.
📦 Tracking information will be sent via email once your order has been dispatched.
Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.
🔔 Important Information
Global Fulfillment
Orders may ship from different international facilities depending on product availability and logistics efficiency.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not liable for delays or lost packages resulting from incorrect addresses.
Order Changes
Once an order has been shipped, we are unable to modify, reroute, or cancel it.
Marked as Delivered
If tracking indicates that a package has been delivered, we are not responsible for lost or stolen items. Customers are encouraged to contact their local carrier to file a claim if needed.
Refused or Undeliverable Packages
Packages returned due to refusal or failed delivery attempts may be subject to return shipping fees, which will be deducted from the final refund.
🔁 Returns
If you would like to return an item, please contact us first for authorization and instructions.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Unauthorized returns may not be accepted.
✅ Need Help?
Our customer support team is always here to assist you.
📩 Contact us anytime at: shop.cameliahill@gmail.com