Juicy Shine Gloss

A smooth, luminous gloss that keeps your lips soft, hydrated, and glowing all day.
It gives your lips a healthy, youthful glow, comfortable enough for daily wear and gorgeous for any occasion.

♻️ Sustainable Global Fulfillment

At Camelia Hill, we proudly ship worldwide and fulfill orders through international warehouses located near our production hubs. This approach helps reduce unnecessary air miles, minimize waste, and lower emissions — preventing up to 24kg of CO₂ per order.

🌍 Where We Ship

We offer worldwide shipping to customers across the USA, Canada, the UK, Europe, Australia, Asia, and many other regions.

🕒 Order Processing

All orders are processed within 1–3 business days before shipment. During peak periods, processing times may be slightly longer, but we always aim to dispatch orders as efficiently as possible.

📬 Estimated Delivery Times

     •  USA & Canada: 7–15 business days

     •  International: 12–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, local carriers, and regional factors beyond our control.

🚚 Shipping Methods

Standard Shipping: 5–15 business days
Priority Shipping: 5–15 business days with priority processing (your order is prepared and shipped ahead of standard orders)

📍 Remote Areas (Including Hawaii):
Delivery to remote locations may take up to 25 business days, depending on carrier availability and regional logistics.

📦 Tracking information will be sent via email once your order has been dispatched.

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

🔔 Important Information

Global Fulfillment
Orders may ship from different international facilities depending on product availability and logistics efficiency.

Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not liable for delays or lost packages resulting from incorrect addresses.

Order Changes
Once an order has been shipped, we are unable to modify, reroute, or cancel it.

Marked as Delivered
If tracking indicates that a package has been delivered, we are not responsible for lost or stolen items. Customers are encouraged to contact their local carrier to file a claim if needed.

Refused or Undeliverable Packages
Packages returned due to refusal or failed delivery attempts may be subject to return shipping fees, which will be deducted from the final refund.

🔁 Returns

If you would like to return an item, please contact us first for authorization and instructions.

     •  Return shipping costs are the responsibility of the customer unless the return is due to our error.

     •  Unauthorized returns may not be accepted.

✅ Need Help?

Our customer support team is always here to assist you.
📩 Contact us anytime at: shop.cameliahill@gmail.com

🔁 Return & Exchange Policy

We hope you love your purchase from Camelia Hill, but if something isn’t quite right, we’re here to help.

🕒 Return Window

You have 30 days from the date of delivery to request a return.

🛍️ Order Changes & Cancellations

As we aim to process orders as quickly as possible, you must request any order changes or cancellations within 12 hours of placing your order.
Requests made after this time cannot be accommodated, as your order will likely already be in processing.
If you no longer wish to keep your order once received, you may still return it for a full refund in accordance with our return policy.

✅ Return Eligibility

To qualify for a return, your item must be:

• In the same condition you received it — unworn, unused, with tags, and in its original packaging

• Accompanied by proof of purchase (order number or receipt)

• Returned with prior authorization from our support team

⚠️ Items that have been worn, used, or washed are considered final sale and not eligible for return or refund.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized products (e.g., made-to-order, engraved, or custom message items)

• Personal care goods (e.g., beauty or hygiene products)

• Gift cards

• Sale or final sale items

📦 How to Request a Return

Email us at shop.cameliahill@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and its original packaging/label

⚠️ Items sent back without prior authorization will not be accepted.

📤 Return Instructions

If your return is approved, we’ll provide:

• A return shipping address

• A return label (available in select countries)

• Instructions on how to send your package

Important Notes:

• Customers are responsible for return shipping costs

• If a prepaid label is issued, the cost will be deducted from your refund

• All returns must be sent with a trackable shipping method

• Packages returned without tracking may not be eligible for refund

• If an order no longer qualifies for a promotion (such as free shipping) due to a partial return, the benefit is reversed and the original shipping cost will be deducted from the refund

💰 Restocking Fee

A 30% restocking fee will be deducted from your refund for eligible returns that are not due to our error. This helps cover inspection, repackaging, and handling costs.

💡 No restocking fee applies to returns due to damaged, defective, or incorrect items.

❌ Refused Deliveries / Return-to-Sender

Packages that are refused upon delivery or marked “return to sender” without contacting us first may be subject to:

• A 30% restocking fee

• Deduction of return shipping costs from your refund (if applicable)

💵 Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be issued to your original payment method within 10 business days

• Original shipping charges are non-refundable (unless the return is due to our error)

• Please allow extra time for your bank or card issuer to process the refund

🔄 Exchanges

Need a different size or color? We're happy to offer a one-time exchange:

• Contact us within 30 days of delivery

• Exchange shipping fees may apply

🛠️ Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately with clear photos so we can make it right — at no extra cost to you.

📏 Size & Alterations Policy
All sizing information is provided in the product description and/or size chart. Please review this carefully before ordering.

We cannot accept returns or exchanges for items that have been altered, adjusted, or modified in any way (including sewing, hemming, stretching, shrinking, or taking in seams). Any such alterations permanently void return and refund eligibility — even if the alteration was made to “improve fit” or “match sizing.”

If you believe the item was mis-sized upon arrival, you must:

• Contact us within 3 days of delivery
• Provide clear photos of the garment laid flat with visible measurements (bust width, length, and any other relevant dimensions)
• Include a photo of the original tags and packaging

Items without this evidence will be processed under our standard return policy, and altered items will be deemed final sale.

❓ Questions?

We're here to help.
📩 Email: shop.cameliahill@gmail.com
💬 Response time: Typically within 24 hours

A smooth, luminous gloss that keeps your lips soft, hydrated, and glowing all day.
It gives your lips a healthy, youthful glow, comfortable enough for daily wear and gorgeous for any occasion.