Amelia Active Jacket

- Fabric: 100% Nylon. Made with soft, weightless fabric for an ultra-comfortable feel.
- Care: Machine wash cold, tumble dry low for lasting quality.

♻️ Sustainable Global Fulfillment

At Camelia Hill, we proudly ship worldwide and fulfill orders from international warehouses located near our production hubs. This approach helps us reduce unnecessary air miles, minimize waste, and lower emissions — preventing up to 24kg of CO₂ per order.

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🌍 Where We Ship

We offer global shipping to customers across the USA, Canada, UK, Europe, Australia, Asia, and more.

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🕒 Order Processing

All orders are processed within 1–3 business days before shipment. During peak times, processing may take slightly longer, but we work hard to keep things moving.

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📬 Estimated Delivery Times

USA, Canada: 7–15 business days
International: 12–25 business days

Note: Delivery times may vary due to customs clearance, local carriers, and regional factors.

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🚚 Shipping Methods

No Rush Shipping: 12–30 business days
Standard Shipping: 10–20 business days

Tracking information will be sent via email once your order is dispatched.

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🔔 Important Notes

• Global Fulfillment: All orders ship from international facilities based on product availability.

• Address Accuracy: Please double-check your shipping address before checkout. We are not responsible for delays or lost packages due to address errors.

• Order Changes: Once an order has shipped, we cannot modify or reroute it.

• “Delivered” but Not Received: If tracking shows your order as delivered but you haven’t received it, please contact your local carrier to file a claim. We cannot issue refunds for orders confirmed as delivered.

• Refused or Undeliverable Packages: Packages returned due to refusal or failed delivery may be subject to return shipping fees, which will be deducted from your refund.

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🔁 Returns

If you would like to return an item, please contact us first for authorization and instructions.

• Return shipping is the responsibility of the customer unless the return is due to our error.

• Unauthorized returns may not be accepted.

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✅ Need Help?

Our customer support team is happy to assist.
📩 Email us anytime at: shop.cameliahill@gmail.com

🔁 Return & Exchange Policy

We hope you love your purchase from Camelia Hill, but if something isn’t quite right, we’re here to help.

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🕒 Return Window

You have 30 days from the date of delivery to request a return.

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✅ Return Eligibility

To qualify for a return, your item must be:

• In the same condition you received it — unworn, unused, with tags, and in its original packaging

• Accompanied by proof of purchase (order number or receipt)

• Returned with prior authorization from our support team

⚠️ Items that have been worn, used, or washed are considered final sale and not eligible for return or refund.

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🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized products (e.g., made-to-order, engraved, or custom message items)

• Personal care goods (e.g., beauty or hygiene products)

• Gift cards

• Sale or final sale items

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📦 How to Request a Return

Email us at shop.cameliahill@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and its original packaging/label

⚠️ Items sent back without prior authorization will not be accepted.

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📤 Return Instructions

If your return is approved, we’ll provide:

• A return shipping address

• A return label (available in select countries)

• Instructions on how to send your package

Important Notes:

• Customers are responsible for return shipping costs

• If a prepaid label is issued, the cost will be deducted from your refund

• All returns must be sent with a trackable shipping method

• Packages returned without tracking may not be eligible for refund

• If an order no longer qualifies for a promotion (such as free shipping) due to a partial return, the benefit is reversed and the original shipping cost will be deducted from the refund

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💰 Restocking Fee

A 20% restocking fee will be deducted from your refund for eligible returns that are not due to our error. This helps cover inspection, repackaging, and handling costs.

💡 No restocking fee applies to returns due to damaged, defective, or incorrect items.

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❌ Refused Deliveries / Return-to-Sender

Packages that are refused upon delivery or marked “return to sender” without contacting us first may be subject to:

• A 20% restocking fee

• Deduction of return shipping costs from your refund (if applicable)

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💵 Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be issued to your original payment method within 10 business days

• Original shipping charges are non-refundable (unless the return is due to our error)

• Please allow extra time for your bank or card issuer to process the refund

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🔄 Exchanges

Need a different size or color? We're happy to offer a one-time exchange:

• Contact us within 30 days of delivery

• Exchange shipping fees may apply

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🛠️ Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately with clear photos so we can make it right — at no extra cost to you.

📏 Size & Alterations Policy
All sizing information is provided in the product description and/or size chart. Please review this carefully before ordering.

We cannot accept returns or exchanges for items that have been altered, adjusted, or modified in any way (including sewing, hemming, stretching, shrinking, or taking in seams). Any such alterations permanently void return and refund eligibility — even if the alteration was made to “improve fit” or “match sizing.”

If you believe the item was mis-sized upon arrival, you must:

• Contact us within 3 days of delivery

• Provide clear photos of the garment laid flat with visible measurements (bust width, length, and any other relevant dimensions)

• Include a photo of the original tags and packaging

Items without this evidence will be processed under our standard return policy, and altered items will be deemed final sale.

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❓ Questions?

We're here to help.
📩 Email: shop.cameliahill@gmail.com
💬 Response time: Typically within 24 hours